FAQ

How do I place a custom order?

• Complete our Custom Quote Form with as many details as possible, including the item you would like embroidered, design ideas, names, monograms, colors, and any inspiration photos. We will contact you with a personalized quote.

What types of items can you embroider?

• We offer embroidery on a variety of items, including apparel, baby items, towels, bags, gifts, and more. If you have a specific item in mind, please reach out to discuss your options.

Can I provide my own item for embroidery?

• Yes! Customer-supplied items may be accepted on a case-by-case basis. Please contact us before purchase for approval. While every precaution is taken, we cannot be responsible for damage to customer-provided items during the embroidery process.

Do you require a deposit?

• A deposit or full payment may be required before work begins on custom orders. This will be discussed during the quoting process.

How long does it take to complete an order?

• Turnaround times vary depending on the complexity of the design and current order volume. Estimated completion times will be provided with your quote.

Can I make changes to my order after it has been approved?

• Changes may be accommodated before production begins. Once a final design has been approved and embroidery has started, additional changes cannot be made.

Will I see a proof before my item is completed?

• Yes. A final proof or photo will be provided for approval before your item is shipped to ensure you are satisfied with the design details.

Do you offer bulk or group orders?

• Yes! We welcome orders for businesses, schools, teams, family reunions, weddings, and special events. Contact us for custom pricing on larger orders.

What payment methods do you accept?

• Cash Apps preferred- Apple Cash, Venmo, or Zelle. Checks and Cash are accepted as well. Full payment must be received before orders are shipped. 

Can you recreate a logo or design I found online?

• We can only embroider designs that you own or have permission to use. We respect copyright and trademark laws and reserve the right to decline requests that violate those protections.

Do we ship personalized items? 

• • We are happy to offer shipping for our custom embroidered products. Please note that all orders requiring shipment will incur an additional charge to cover shipping and handling costs. These charges will be included in your final invoice. Before any order is shipped, customers will receive a final proof or photo for approval. We will not ship personalized items until final approval has been provided by the customer. This process helps ensure that every detail meets your expectations and minimizes the possibility of any issues after delivery. Because all items are custom-made and personalized, we do not accept returns or exchanges. We appreciate your understanding and cooperation throughout the approval process, as our goal is to provide you with a product you will love.

Do we accept returns? 

• • Because each item is custom-made and personalized specifically for you, we are unable to accept returns or exchanges. Please review all order details carefully before submitting your request. Your satisfaction is incredibly important to us. If there is an issue with your order due to an error on our part, please contact us as soon as possible. We are committed to working with you to make it right and will do everything we can to ensure you are happy with your custom creation.